Terms & Conditions

Credit Policy

Billing: Invoices for services performed are billed Weekly

Credit Limit: This is the maximum amount of credit extended to the company.  The credit limit is a fixed amount. The extended credit is considered a company debt and the outstanding balance is subject to repayment based on Payment Terms. If account exceeds the credit limit account may be subject to suspension or interruption in service.

Payment Terms: Payment is Net 30.

Late Fees: A late fee of 2% or $15.00 (whichever is greater) will be charged against any past-due balance.  An invoice not paid within 30 days of the invoice date will be considered past due.  Late invoices are due upon receipt.

Returned Checks: A $45.00 service charge will be invoiced for a check returned by the bank for any reason. The service charge is due upon receipt.

Suspension Policy: An account with two past due invoices may have its charge status suspended until the account is brought current.  We reserve the option of reinstating the account on a C.O.D. basis.

Collection Policy: In-house collection efforts are stated on each past-due invoice by means of the telephone, by mail, or in person.  Accounts deemed collection problems may be referred to Dun & Bradstreet Commercial Collectors or other collection agency of choice.  Any collection cost (including but not limited to collection agency fees, attorney fees, and court costs) will be added to the balance and become the responsibility of the debtor.

Each shipment will be insured by GO₂ Delivery Services, Inc d.b.a as GO2 Delivery (GO2) during transit for loss, damage, delay, non-delivery, misinformation or mis-delivery to actual fair market value (limit $500.00).  Any value declared on a shipment in excess of $500.00 shall be Client’s own risk unless prior arrangements have been made by the shipper with our office to purchase additional insurance.  Client’s right to recover from GO2 shall be limited to $500.00 (or other amount if agreed in writing) for any loss, value or package, income interest, profit, attorney fees, costs and any other form of damage(direct, incidental or consequential). GO2 will not be liable for loss, damage or delay caused by events GO2 cannot control, including but not limited to acts of God, weather conditions, acts of public enemies, war, strikes, civil commotion or mechanical or other delays of vehicle and/or aircraft used in providing transportation services. GO2 shall not be liable for any lost profits, consequential damages, or punitive damages.

Any attempt on the part of CLIENT or GO2 to induce others to leave GO2’s or CLIENT’s employ, or any effort by CLIENT or GO2 to interfere with GO2’s or CLIENT’s relationship with its employees and independent contractors would be harmful and damaging to GO2 and CLIENT.  CLIENT and GO2 mutually agrees that during the term of this Agreement and for a period of twelve (12) months following termination of this Agreement and without regard to the basis for such termination, CLIENT or GO2 will not in any way (i) induce or attempt to induce any employee or independent contractor to terminate his or her employment or independent contractors relationship with GO2 or CLIENT, (ii) otherwise interfere with or disrupt GO2’s or CLIENT’s relationship with any of its employees and/or independent contractors, or (iii) hire, either as an employee or independent contractor, any individual who has served as an employee or independent contractor of GO2 within the then preceding twelve (12) calendar months.


Weight: PER STOP: First 100 lbs. included. Each additional pound, $0.12 each
Detention Time: First 10 minutes included. Each additional minute, $0.54 each
Pick Up Attempt: 50% of the delivery charges
Delivery Attempt: 100% of the delivery charges
Tolls & Parking: Not included in the delivery rate and will be charged back to client
Dry Ice: $3.50 per pound + the additional delivery to pick up
After Hours:



Mon-Fri, Orders 6:00pm up to 9:00pm^ (On Demand Deliveries)



Mon-Fri, Orders 9:00pm to 8am next day; Weekends^ (On Demand Deliveries) $25.00
^If the order is placed or has a targeted pickup/delivery time during the specified After Hours period, then an After-Hours fee will apply
Holiday Surcharge (Major Holidays Only – Thanksgiving Day, Christmas Day, New Year’s Day, Memorial Day, July 4th, Labor Day)* If orders are after hours and on a Major Holiday, only one surcharge will be applied         $25.00
Inclement Weather Adverse Weather/Hazardous Conditions Surcharge: $35 per order/delivery or $120 per route for Condition II, $75 per order/delivery or $180 per route for Condition III

Fuel Surcharge:


Carbon Offset Fees

See Fuel Surcharge Matrix



Annual Rate Increases 2.00% Every January 2nd
Payment Terms Invoiced Weekly, Net 30 Payment Terms from Invoice Date; Payments made electronically by ACH



Fuel Surcharge Matrix (Standard)

GO₂ Delivery uses an index-based surcharge that is adjusted monthly. Changes to the surcharge will be effective the last Friday of each month. The surcharge will be based on the National U.S. Average for Gasoline-All Grades for the Central Atlantic Region as reported by the U.S. Energy Information Administration (EIA) for the month.

Fuel Surcharge percentages and thresholds are subject to change without prior notice. If the Fuel Surcharge falls below or above the published range, or there are changes to the thresholds, the above table will be updated. Regardless of EIA reported average fuel prices or the table above, the actual fuel surcharge percentages posted above will apply for the periods specified.

Price Per Gallon (USD) Price Per Gallon (USD)
At Least But Less Than Surcharge At Least But Less Than Surcharge
$1.34 $1.46 3.00% $4.22 $4.34 15.00%
$1.46 $1.58 3.50% $4.34 $4.46 15.50%
$1.58 $1.70 4.00% $4.46 $4.58 16.00%
$1.70 $1.82 4.50% $4.58 $4.70 16.50%
$1.82 $1.94 5.00% $4.70 $4.82 17.00%
$1.94 $2.06 5.50% $4.82 $4.94 17.50%
$2.06 $2.18 6.00% $4.94 $5.06 18.00%
$2.18 $2.30 6.50% $5.06 $5.18 18.50%
$2.30 $2.42 7.00% $5.18 $5.30 19.00%
$2.42 $2.54 7.50% $5.30 $5.42 19.50%
$2.54 $2.66 8.00% $5.42 $5.54 20.00%
$2.66 $2.78 8.50% $5.54 $5.66 20.50%
$2.78 $2.90 9.00% $5.66 $5.78 21.00%
$2.90 $3.02 9.50% $5.78 $5.90 21.50%
$3.02 $3.14 10.00% $5.90 $6.02 22.00%
$3.14 $3.26 10.50% $6.02 $6.14 22.50%
$3.26 $3.38 11.00% $6.14 $6.26 23.00%
$3.38 $3.50 11.50% $6.26 $6.38 23.50%
$3.50 $3.62 12.00% $6.38 $6.50 24.00%
$3.62 $3.74 12.50% $6.50 $6.62 24.50%
$3.74 $3.86 13.00% $6.62 $6.74 25.00%
$3.86 $3.98 13.50% $6.74 $6.86 25.50%
$3.98 $4.10 14.00% $6.86 $6.98 26.00%
$4.10 $4.22 14.50% $6.98 $7.10 26.50%


Adverse Weather Conditions

The adverse weather status of the GO₂ Delivery is designated by three condition levels:

CONDITION LEVEL I: This is “normal” weather conditions up to moderate snow accumulations, power outages, etc. Couriers can still navigate local areas safely. Business offices are open. Couriers are encouraged to exercise caution while traveling. Unless otherwise stated, the GO₂ Delivery always functions at a Condition Level I for adverse weather.
CONDITION LEVEL II: This is more severe weather — heavy snow or ice, heavy accumulations; public transportation limited. Sidewalks are in poor condition. Available parking is limited. Schools are canceled, some businesses start to close, but major medical entities are open. Emergency personnel must report to work, while other personnel are strongly urged to consider the weather conditions in their residential area, as well as law enforcement reports of road conditions, before making a decision whether to come to work.
CONDITION LEVEL III: This is extremely bad weather — unusually large accumulations of snow, ice, sleet, etc. Law enforcement is advising no one to travel except in an emergency. Roads are impassable. Public transportation is canceled. Parking conditions and sidewalks are unnavigable. Emergency personnel must report for work. Personnel who have not been designated “emergency” must not attempt to come to their worksites.

Other conditions hazardous to life or safety that might also warrant the closing of the GO₂ Delivery include, but are not limited to, hurricanes, ice storms, terrorist acts, or contamination by hazardous agents. During weather conditions that do not warrant closing of the GO₂ Delivery, all staff is responsible for their regularly assigned duties. It is recognized that in some individual cases travel may be hazardous even though closing is not warranted. In those cases, everyone is advised to take all reasonable precautions in coming to campus give their personal circumstances. The adverse weather plan is always in effect.