Medical Courier Service – Newport News, VA

Go2Delivery offers reliable same-day medical courier services throughout Glen Allen, VA at an affordable price. We serve hospital systems, medical laboratories, pharmacies & drugstores, and DME Providers. ON DEMAND MEDICAL DELIVERIES

  • Direct Drive Service
  • 90 Minute Service
  • 2 Hour Courier Service
  • 4 Hour Service

Medical couriers make it possible for hospitals, labs, and independent medical practices to work together to ensure that patients get the best care. They can help assist in the pick-up and delivery of medical records, images, lab results, specimens, and pharmaceuticals.

Doctors and nurses in the Newport News, VA wouldn’t be able to do their jobs properly if medical couriers didn’t exist. That’s why it’s important to ensure that you find the right medical courier service to work for you. If you need help finding the right medical courier service to help your practice, you’ve come to the right place. Keep reading for 3 tips on how to find the best medical courier in Newport News, VA.

Delivery Management

  • Tracking orders and assigned delivery staff in real time..
  • Measuring delivery performance
  • Reporting cumulative data on delivery history & performance. 

Client Power Tools

  • Place & Tracks orders Online
  • Applications Integration
  • Email Notification

Driver Power Tools

  • GPS Tracking
  • Bar Code Scanning
  • Signature Capture

Individual Employees

It’s rare to use a medical courier service where you’ll only be working with one courier throughout your contract. Employees will need to change routes or take time off. That’s why it’s important to go with a service that puts a special emphasis on finding the right employees to handle packages. TECHNOLOGY

  • GPS tracking of your packages
  • Bar code scanning for a true chain of custody
  • Electronic signature capture
  • Email notifications of the status of delivery
  • Online portal to place and track deliveries
  • Automated integration with your business applications
  • Picture verifications for packages

Ask how the service vets their own employees. Background checks are a good start, but they aren’t enough for medical couriers. A good service will insist on only hiring medical couriers that are OSHA, PHI, and HIPAA certified. Also, don’t be afraid to ask about certain “soft skills” when you’re selecting courier services. Ask them if their couriers have good interpersonal and communication skills. See if they wear uniforms or if they’ll be dressed in professional attire.

Staffing Demands

  • Fluctuating volume of deliveries
  • Retention of qualified staff
  • Redundancy to cover unexpected circumstances

Professional Courirs

  • Dressed in business attire
  • Available 24/7/365
  • Background checked by TSA
  • Audited for our standards

Dedicated Dispatch

  • Dispatchers at office—3 shifts
  • Managing deliveries
  • Monitoring roadways and weather
  • Coordination with clients

Individual Employees

It’s rare to use a medical courier service where you’ll only be working with one courier throughout your contract. Employees will need to change routes or take time off. That’s why it’s important to go with a service that puts a special emphasis on finding the right employees to handle packages. TECHNOLOGY

  • GPS tracking of your packages
  • Bar code scanning for a true chain of custody
  • Electronic signature capture
  • Email notifications of the status of delivery
  • Online portal to place and track deliveries
  • Automated integration with your business applications
  • Picture verifications for packages

Ask how the service vets their own employees. Background checks are a good start, but they aren’t enough for medical couriers. A good service will insist on only hiring medical couriers that are OSHA, PHI, and HIPAA certified. Also, don’t be afraid to ask about certain “soft skills” when you’re selecting courier services. Ask them if their couriers have good interpersonal and communication skills. See if they wear uniforms or if they’ll be dressed in professional attire.

Increasing Costs

  • Delivery management labor
  • Recruiting, retention & training of staff
  • Equipment & vehicle maintenance & insurance
  • Benefits, workers compensation, unemployment

Tracking Costs

  • Customized for your business
  • Detailed reporting
  • By service level, Time of day
  • Geography
  • By unit levels

Performance Metrics

  • On time delivery
  • Order request time to pick up
  • Dispatch time to driver
  • Accuracy

Levels of Service

Sometimes test results or specimens can be delivered in a day or two without an issue, but sometimes you’re going to need much faster service. When you’re looking for medical couriers, be sure to ask about the tiers of service they offer in terms of delivery time. DISPATCHERS

  • 24/7 Dispatch Center
  • Continual Monitoring of Courier Progress & Performance
  • Routing
  • Coordination With Clients

Don’t just find a service that promises that they can do same-day delivery, find one that offers different options for same-day delivery that you can use in case of an emergency. You need to have something delivered in no less than 4 hours, or you may need something delivered in as fast as 2 hours or even 90 minutes. You never know what the workday will bring, that’s why we recommend finding someone that can give you the help you need in an instant.

Safety

Providing speedy pick-up and delivery services that are handled by professionals is great for any medical courier service, but they won’t mean much if the service itself doesn’t work hard to protect what it delivers. Security is important for every medical courier service. You’ll want to ensure that you find a courier service that holds security in high regard. Ask potential service providers about how they insure themselves. Don’t go for a service that just has general liability coverage. You’ll want to go with a courier that insures the cargo they carry and the vehicles they drive.

Compliance

  • HIPAA, OSHA
  • Accreditation organizations
  • Chain of custody, blood-borne pathogens, etc

Field Audit App

  • Random audits of all drivers
  • Auditing for
    • PHI / OSHA Requirements
    • Secure Vehicle & Cleanliness
    • Grooming & Attire
    • Proper tools

Medical Certified Staff

  • Testing & Certification
  • Chain of Custody
  • Patient Sensitivity
  • Client Specific Orientations

Find Newport News, VA Medical Couriers Today

There is no shortage of medical couriers in the Newport News area to choose from, but we’ve made it easier for you to truly choose the right one to support your medical services. When you place an emphasis on safety, service, and employees, you can’t go wrong! We have access to some of the best medical courier services in all of Virginia. Contact us today so we can talk about the best way to fulfill your courier needs.